Position: Manager of Operations and Maintenance
Location: Portland, OR
Duration: 6–12-month Contract to Hire
Start: January 2025
Position Overview
We are seeking an experienced Operations and Maintenance Manager to lead and develop a high-performing team, overseeing building systems, infrastructure, and preventative maintenance. This is an opportunity to drive strategic improvements, promote a culture of safety, and ensure outstanding service delivery in a CMS-accredited medical facility.
Key Responsibilities
Leadership & Team Management
- Serve as a proactive leader and role model, promoting our client's vision, mission, and service philosophy.
- Support and develop team supervisors through regular communication, feedback, and quarterly growth (GROW) conversations.
- Build a culture of safety, continuous learning, and professional growth for all team members.
Operational Excellence
- Oversee operations and maintenance in compliance with all relevant standards (DNV NIAHO, OSHA, fire codes, etc.).
- Develop and implement performance metrics, including service quality indicators and customer satisfaction measures.
- Conduct regular facility audits and engage with customers to ensure high-quality, efficient service.
Budgeting & Resource Planning
- Manage operating budgets, approve expenditures, and track expenses with a focus on fiscal responsibility.
- Lead capital planning efforts, coordinating with subject matter experts to prioritize system replacements and infrastructure needs.
- Prepare cost-benefit analyses and visual materials (e.g., PowerPoint presentations) for project justifications and budget requests.
Strategic & Emergency Planning
- Drive long-term operational strategies to optimize building systems and infrastructure.
- Plan for campus emergencies and play a key role in emergency response and preparedness exercises.
- Stay ahead of industry trends and network with peer facilities to ensure best practices.
What You’ll Bring
Required Qualifications
- Bachelor’s degree in engineering, management, or related field (or equivalent experience and certifications).
- 10+ years of progressive leadership in:
- Managing operations/maintenance in healthcare facilities (aging and modern infrastructure).
- Leading unionized teams and negotiating service contracts.
- Strategic planning, customer service improvement, and project delivery.
- Proven ability to:
- Make independent decisions and solve complex problems.
- Prepare and manage budgets, track expenses, and report on key metrics.
- Communicate effectively with all levels of staff and stakeholders.
- Proficiency in software applications (e.g., Excel, Word, PowerPoint, and databases).
Preferred Qualifications
- Bachelor’s degree in engineering and a Master’s in Business Administration (MBA).
- Certified Healthcare Facilities Manager (CHFM) or equivalent.
- Experience managing operations in large, accredited healthcare facilities (>500 beds).
- Direct project management experience with budgets over $100k in a healthcare setting.
- Expertise in life cycle cost analysis, deferred maintenance, and preventative maintenance programs.
Work Environment
- Primarily an indoor office setting with regular building/site inspections.
- Must be available for after-hours emergencies (e.g., power outages, floods) and participate in on-call rotations.
- Opportunities to work across diverse physical environments, including active construction sites.
